As outlined in the service model review process, there will be a review of the outcomes of the service model redesign after 6 months. Feedback sessions will be arranged to which all front of house staff will be invited. In addition to these sessions, staff may also add comments to this page.
For reference, the service model redesign final report is available on the Fridge.
MN opinion on Service Model ver. 1.0 Liking:
- CAO Rovers;
Getting there:
- Notices
- Vocera (not applicable to HCRR as it is too noisy and looks like a bluetooth device upsetting patrons)
Improvement required:
- Signage for Elephant lift near McArthur Gallery = STAFF ONLY.
- Signage for Patron = stop shaking HCRR glass door (near miss in mid July);
- Paper slip order copy for Patron when order is made over any Info Desk (Title, Call number, Where to view/collect it).
- Promote AskSLV service.
- More automated forms perhaps?
- Better cash register which can handle open numbers transaction. We find frustrated patron deployed their disgruntled thoughts at Foyer staff unnecessarily and time consuming as well. Last updated 30/07/2009 FYI: the cash register at the foyer desk needs to be able to take in any amount like all cash registers in retail stores, we should be no different. DSS experience a few narky irate customers due the cash register inability to take odd amount that is not set in stone. please can this be addressed. Last updated 15/9/2009 |
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